All orders are final, but we reserve the right to reject, for any reason, any order to purchase. This might happen if an item is out of stock or we detect an error in price or description on the Site. The goods shall remain our property until full payment has been made.

Whilst we try to ensure that the Website contains accurate information, we cannot guarantee that the information on the Website, including but not limited to descriptions and depictions of materials, colours and styles, is up-to-date, complete, accurate, reliable or error-free. Since all our products are hand-made, the colour and texture of material may also vary.

Delivery

Any order received by us after 12:00pm (GMT) on any working day shall be deemed to have been received by us at 9:30am on the next working day. Where you have ordered more than one item, we reserve the right to deliver each item separately.By placing an order with us, you accept the risk that your package may be delayed.

We shall not be liable for any non-delivery of any goods unless you give us written notice of the non-delivery within seven (7) working days of the date when the goods would or should, in the ordinary course of events, have been received by you. Our liability for the non-delivery of any goods shall be limited to replacing the goods within a reasonable time or issuing a credit note or voucher against any invoice raised, or payment made, in respect of such goods. This is a signed for service so a parcel will not be left without a signature. If for any reason your parcel is undeliverable it will be returned to our warehouse and you will be liable for the return cost and any additional postage. You will be given the option to add additional delivery addresses to avoid this happening.

Goods are classified as faulty if they are received damaged, other than when stated to the customer at the point of purchase, or where a manufacturing fault occurs within twelve months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you believe that your goods are faulty due to a manufacturing fault, please contact us and we will do our best to help you. We reserve the right to use our discretion when deciding whether to replace or repair faulty and damaged goods. This will not affect your statutory rights in any way. If you are outside of the European Union it is your responsibility to fill in a CN22 customs form. You must write that the item is returned faulty goods. Packages returned without a CN22 customs form or which don’t state that the items are returned goods will automatically be rejected and returned to sender. There is nothing we can do about this so please take extra care.

You can send us your designs, ideas, or suggestions (“Proposal\”) regarding the Site or our goods but any such Proposal, without a prior Non Disclosure Agreement agreed between us will be deemed non-confidential and non-proprietary and anyone sending, supplying or causing such information to be sent to us will be deemed to do so in a non-confidential way. You hereby grant to us a perpetual, royalty-free, worldwide, transferable, assignable, right and license to use in any manner your Proposal in all media and products existing now or in the future.

Limitation of liability

Neither we nor any third party involved in the administration of the Website will be liable under any circumstances for any consequential losses (whether such losses are foreseen, foreseeable, unknown or otherwise) arising from the use of the Website. We make no representation or warranty whatsoever that the content or functions of the Website or the server which makes its content available will be error or virus free, provide an uninterrupted service, or that faults will be corrected.

Applicable law

These Terms will be governed by and interpreted in accordance with the laws of England and Wales and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.